Solutions

Agentic AI: Built on Reliable Retrieval

We build the retrieval layer your agents depend on — grounded, permission-aware, and built to hold up beyond the demo.

Start with a Search Stack Audit
The real problem

Agents fail where retrieval fails.

Most agent systems break not because of reasoning, but because of what happens earlier. They break when context is missing, information is stale, or permissions are not enforced.

The result is hallucination — less a model problem than a grounding problem. When retrieval fails, the model improvises. In workflows where wrong answers have real consequences, that is a production problem.

That is why Searchplex approaches agentic AI from the retrieval layer upward.

What Searchplex builds

More than a vector database and a tool wrapper.

We focus on the part that determines whether agent systems can be trusted in production: retrieval, grounding, controlled access, and evaluation — treated as core infrastructure, not an afterthought.

Grounded context retrieval

Agents need the right context at the right time. We design retrieval systems that prioritise relevance, freshness, and traceable grounding over generic semantic matching.

Structured and unstructured access

Many agent workflows depend on both documents and operational data. We design retrieval layers that combine enterprise content, metadata, and knowledge systems into one coherent tool surface.

Permission-aware access

An agent should not retrieve what the user is not authorised to see. We build retrieval systems where access control is enforced structurally — not patched in after the fact.

Evaluation and traceability

Agent systems are difficult to trust when teams cannot see why an answer happened. We make retrieval behaviour visible enough to inspect, evaluate, and improve.

Architecture that scales

As workflows grow, retrieval complexity grows with them. We design systems that support more users, more data, and deeper workflows without becoming brittle.
Where this applies

Where this applies.

Searchplex is most useful in knowledge-heavy workflows where retrieval quality is what separates a useful system from an unreliable one.

Grounded conversational agents

In production, the harder problem is grounding. Searchplex builds conversational agents that retrieve the right context at the moment it is needed — reducing hallucination where wrong answers damage trust.

Enterprise knowledge agents

Internal assistants that retrieve from knowledge bases, policies, manuals, and operational sources to support employees with reliable, auditable answers at scale.

Support and operations copilots

Systems that help teams retrieve the right case history, product information, or policy context during live workflows — reducing resolution time and escalation risk.

Compliance and regulated workflows

Agents used in environments where access control, traceability, and evidence-backed output matter more than interface polish. Wrong answers here carry real consequences.

Research and investigation workflows

Agents that support analysts, lawyers, or domain specialists by retrieving and organising relevant evidence across large document sets where precision is non-negotiable.
What makes this different

This is not agent development as a thin application layer.

Many teams start with the interface, the model, and the orchestration layer. Searchplex starts lower — with retrieval, access, ranking, and grounding — because that is where trust is actually decided.

A convincing demo can hide shallow grounding, missing permissions, and stale information. Those weaknesses only become visible when the system reaches real users, real data, and real operational pressure.

Orchestration only becomes valuable after retrieval is strong enough.

Our role in the stack

We build the retrieval layer. Your agents call it.

Searchplex sits between your data and your agents. We design and build retrieval systems that can serve multiple consumers at once — people searching directly, applications retrieving context, and AI systems calling retrieval as a tool inside workflows. The same retrieval foundation powers all three without fragmenting into separate stacks.

This is where Searchplex is strongest: designing the dependable information layer underneath AI systems that need to work in production — whether that runs on Vespa.ai or newer retrieval infrastructure designed for agent-driven systems.

Relationship to RAG

RAG and agentic AI are not separate worlds.

Many organisations treat RAG and agentic AI as distinct categories. Architecturally, they share the same foundation — retrieving the right information, grounding outputs, handling ambiguity, and preserving trust as complexity grows.

Agentic systems increase the demand on the retrieval layer. They require better context selection, stronger access control, and more rigorous evaluation than simpler answer systems. That is why retrieval-first architecture becomes more important, not less, as teams move toward agents.

See how this applies to Enterprise RAG systems →
Start here

Considering agentic AI? Start with the retrieval layer.

If the workflow matters, the agent needs a retrieval foundation your team can actually trust. Searchplex helps you diagnose the gap, validate the approach, and build on stronger ground.

Start with a Search Stack Audit