Official Vespa.ai Partner

Production support for serious Vespa deployments

When a live Vespa system needs troubleshooting, tuning, upgrade support, or operational guidance, Searchplex steps in as a specialist partner with real production context.

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Why Searchplex

Why teams bring Searchplex into Vespa operations

This is production support for teams that need deeper Vespa operating experience, clearer escalation, and practical help on live systems.

01

Production-minded escalation

Bring in Searchplex when your Vespa system needs experienced hands on a live operational problem, not generic ticket handling.
02

Operators who know Vespa in production

We work on real Vespa deployments across cloud and self-hosted environments, with firsthand experience in tuning, troubleshooting, and operational tradeoffs.
03

Support without another opaque vendor layer

The goal is to stabilize and improve your system while keeping your team clear on what is changing and why.
Support areas

Operational support across the parts that matter.

Troubleshooting & Optimization

  • ✓Performance issues and bottlenecks
  • ✓Query optimization and tuning
  • ✓Deployment and configuration issues
  • ✓Integration problems with your stack

Deployment & Infrastructure

  • ✓Deploy Vespa in your own AWS or GCP account
  • ✓Handle delicate upgrades for customers
  • ✓Scaling strategies and capacity planning
  • ✓Best practices implementation
How it works

Clear support without the handoff theater.

We keep the operating model simple so your team knows when to bring us in and what happens next.

01

Intake

We review your Vespa setup, current pain points, and operational risk.
02

Support plan

Searchplex defines the right support scope, cadence, and response model.
03

Operational support

We step in on live issues, tuning work, upgrades, and deployment guidance.
Response times

Fast response, with transparent expectations.

Standard Support

For non-critical issues and general questions.

Within 24 hours

Priority Support

For production issues affecting your business.

Within 4-8 hours

Transparent pricing

Monthly fixed hours, clear scope, predictable cost.

We assess your operational needs and propose a monthly package with dedicated support hours at a fixed monthly cost.

What We Consider

  • •Complexity of your Vespa setup
  • •Type and frequency of support needed
  • •Expected monthly support hours
  • •Your team's current Vespa expertise
  • •Our current availability and capacity

Our Approach

  • •Monthly fixed hours at fixed cost
  • •Dedicated support time each month
  • •Clear scope and deliverables
  • •Flexible engagement models
  • •No hidden fees or commitments

The goal is predictable access to Vespa operating expertise, not an open-ended support contract with vague boundaries.

Need support

Need experienced support on a live Vespa system?

Searchplex helps teams stabilize, tune, and operate Vespa deployments with clearer escalation and a support model built around real production needs.

Vespa support — troubleshooting, deployment guidance, fixed-hour support, and operational escalation.
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