Vespa Support Services
Flexible, expert support for your Vespa deployment
For organizations seeking additional operational expertise, we provide support services designed to complement Vespa's own offerings. Our team can assist with troubleshooting, best practices, and ongoing operational guidance, regardless of deployment model.
Complementary Expertise
Our support services enhance your existing Vespa capabilities with specialized operational knowledge.
Direct Line to Our Team
Dedicated communication channels and support that adapts to your operational needs.
Production Experience
Real-world Vespa deployment experience since 2023 across various environments.
Cost Efficiency
Strategic guidance on resource optimization and cost management for your Vespa deployments.
Operational Support Areas
Comprehensive assistance across all aspects of Vespa operations and deployment.
Troubleshooting & Optimization
- Performance issues and bottlenecks
- Query optimization and tuning
- Deployment and configuration issues
- Integration problems with your stack
Deployment & Infrastructure
- Deploy Vespa in your own AWS or GCP account
- Handle delicate upgrades for customers
- Scaling strategies and capacity planning
- Best practices implementation
How Our Support Works
Simple, transparent, and flexible support that adapts to your operational needs.
Contact Us
Tell us about your Vespa setup and operational challenges.
We Assess
We'll review your situation and propose a practical support solution.
Get Support
We provide the operational guidance you need, when you need it.
Response Times
We aim to respond quickly, but we're transparent about our current capacity.
Standard Support
For non-critical issues and general questions.
Within 24 hours
Priority Support
For production issues affecting your business.
Within 4-8 hours
Transparent Pricing
We believe in honest, upfront pricing. Contact us to discuss your specific operational needs.
Monthly Fixed Hours Model
We offer dedicated support hours on a monthly basis, with fixed pricing and clear deliverables.
What We Consider:
- • Complexity of your Vespa setup
- • Type and frequency of support needed
- • Expected monthly support hours
- • Your team's current Vespa expertise
- • Our current availability and capacity
Our Approach:
- • Monthly fixed hours at fixed cost
- • Dedicated support time each month
- • Clear scope and deliverables
- • Flexible engagement models
- • No hidden fees or commitments
How it works: We'll assess your needs and propose a monthly package with a specific number of dedicated support hours at a fixed monthly cost. This gives you predictable pricing and guaranteed support time.
Ready to Enhance Your Vespa Operations?
Contact us to discuss your Vespa operational support needs. We'll provide a transparent proposal tailored to your situation.